Kantech support

Kantech support. EntraPass On The Go Access your system remotely with EntraPass Go mobile app. Look up the status of your purchase orders, invoices and sales orders by number; search for orders by purchase order number, order number, or ship date; view a list of all open orders. 44KT-1 One-Door Controller Installation Guide. Perfect for smaller applications such as convenience stores, storage rooms or parking lots, the ioPass SA-550 is a self-contained stand-alone controller with an integrated 26-bit Wiegand ioProx proximity card reader. The Kantech Advantage Program (KAP) - available from authorized Kantech dealers - provides an Kantech Training. Experience unparalleled control and security with the KT-4 four-door controller. All commands are displayed on the 16-character, 2-line Our Locations. Contact Info Contact Sales: Technical Support: Presales Support : Site Email Technical Support. The easy-to-use mobile app offers anytime, anywhere real-time management of over 20 access control, video and intrusion tasks. The ioSmart card readers support the following formats: • Standard 34-bit format • Standard 26-bit format • Most common HID formats • Other Kantech proprietary formats including eXtended Secure Format (XSF) and Smartcard Secure Format (SSF) ioSmart Smart Cards and Multi-Technology Readers provide a cost-effective migration from older proximity cards to advanced smart card technology. See the following table for the technical support phone numbers. Kantech, part of Tyco Security Products, offers a full suite of feature rich and cost effective access control products that are reliable, easy to install and fully scalable. Top Reasons to Switch to a Kantech EntraPass System. Support Contact Info: Demo Software: Frequently Asked Questions: Knowledge Exchange : Kantech Founded in 1986, serving small to medium-sized businesses, Tyco Kantech, part of Johnson Controls, provides integrated access control technologies that are easy to install right out of the box Kantech Advantage Program (KAP) EntraPass Advanced Options . Each Aperio lock communicates with an Aperio wireless hub which communicates back to the KT-1-M, KT-2-M and KT-4 door controllers over RS-485. com. Integrators can also utilise the Raise a Case functionality and view their current list of cases and case Technical Support For technical assistance with the KT-400 Ethernet Four-Door Controller and other Kantech products, contact technical support, Monday to Friday. Continual updates to the functions and features of this site will help create a better user experience. Kantech Registration. KT-400 can easily be integrated into an existing EntraPass system with other Kantech controllers (KT-100 and KT-300) or can provide the Data Sheet & Sales Sheet: Manual: Application Notes: Demo Software: Tutorial: FAQ Technical Support For technical assistance with the Kantech Telephone Entry System and other Kantech products, contact technical support, Monday to Friday. New installations of EntraPass software include a license to the current official version of the product and the right to update/upgrade the software for 12 months. Kantech Support Forum. 2. Contact Us ; Who we Support. Alternatively, KT-2 can be used with the powerful EntraPass Security Management Software (v8. Kantech's solutions provide a compact, entry-level solution for smaller businesses while the EntraPass access control software combines with the powerful KT-300 or KT-400 door controllers to provide enhanced capabilities for enterprise scale Firmware Installation Instructions for KT-300 v01. It provides access control solutions, for small businesses, on up to larger scale enterprise solutions Founded in 1986, Kantech (part of Tyco Security Products) designs, markets and supports integrated access control technologies that are ready to use right out of the box. Please use this form to submit an inquiry. It provides connections for all peripheral devices necessary for a complete access control system and can be linked with other door controllers to provide control over millions of doors. American Dynamics Exacq Software House Sep 28, 2023 · The Kantech Support Portal app is an essential tool for any integrator and provides access to a wide variety of documentation including user guides, release notes, TAB’s and knowledge articles written by technical support engineers. “Kantech-easy” mobile app for installers 2. Integrators can also utilize the Raise a Case functionality and vie… Welcome to our collection of product, informational, how-to and demonstration videos. For faster service, select a region from the list below to view the contact information: EntraPass Global Edition v8. Your feedback is integral in helping us create the best site possible. This form collects your name, email address and other personal information. Enter your search term and apply filters to the result. To form the system, each KT-200 is linked to other KT-200s using an "RS-485" communication bus. With over 2,000 employees in offices around the world, we support our global, local, and regional customers to the highest level with sales, technical support and customer service before, during, and after the sale. EntraPass go Mobile App ; EntraPass go Pass Please treat this discussion forum with the same respect you would a public park. Connect an external power supply to the 12 VDC input. EntraPass software is compatible with Kantech IP devices such as KT-400/ KT American Dynamics Software House exacqVision CEM Systems Illustra Tyco AI Kantech Cloudvue Connected Partners. Published: 24-May-2023 . 10 EntraPass web User Manual Kantech’s Access Control Kits include all of the components you need to get up and running quickly and easily. EntraPass go Mobile App ; EntraPass go Pass Kantech’s EntraPass Go Install mobile app provides easy configuration of KT-1 and KT-400 controllers by scanning a QR code. EntraPass go puts you in control of your security. The T-Rex is a sophisticated and cost-effective request to exit device for all access control applications and an alternative to installing an exit button. Kantech Sales Contact. Use this form if you should have problems registering for a new account or any other general problems with the website. Country/Region Phone Numbers Support Hours Email North America Toll Free +888 222 1560 (GMT -05:00) US and Canada Software. 06 that randomly affects a small number of KT-1 and KT-2 controllers. Enter the relay number (values range from 0 to 3). If you have any questions or need assistance when using the fulfillment web site email our Fulfillment Administrator. The EntraPass web † platform enhances the user experience by delivering remote and convenient real-time access to manage common security tasks and reports from any computer connected to the internet. Topic Replies Views Activity; Welcome to Discourse. Software Downloads. Solution Kantech Advantage Program (KAP) EntraPass Advanced Options . Support Contact Info: Demo Software: Frequently Asked Questions: Knowledge Exchange : Kantech EntraPass Global Edition v8. Select brand. Product Guide. Products Page - Kantech Products Page These keypads are constructed of stainless steel and feature a one-piece rugged, compact and vandal resistant design. For maximum flexibility two LEDs (red and Site Feedback. To install and power the KT-2, refer to the Installation and Powering the KT-2 sections of the KT-2 Two-Door Controller Installation Guide. keypads can be used to restrict entry to sensitive areas by requiring individuals to enter a code. Kantech offers network communication devices including IP Link modules, converters, and modems - everything you need to secure entry and exit at your facilities. It enables you to interact with the EntraPass security management software using only one tap and one scan on your mobile device. EntraPass go Mobile App ; EntraPass go Pass EntraPass go Pass is available for download on the App Store and Google Play. The keypad contains no moving parts and uses a proprietary piezo electric technology ensuring that the 12 digit keypad will perform reliably in even the most demanding environments. com Kantech Training. Kantech offers a variety of training events both online and in various regions. Installing and powering the KT-2. View our North American Kantech Sales Contacts - (PDF). Support Options for Kantech Phone Europe, Middle East and Africa: Toll Free: +800 CALLTYCO (+800-2255 8926) ADT UK only: 08701 ADT SUP (08701 238 787) Direct: +31 475 352 722: Fax Solve problems quicker with support portals for American Dynamics, Exacq, Software House, Kantech, and CEM Systems Exacq Learn more how Tyco security solutions can help keep your employees safe and healthy as they come back to your buildings. 23. Country/Region Phone Numbers Support Hours Email North America Toll Free +888 222 1560 (GMT -05:00) US and Canada Kantech expands its integrated user experience through added support of ASSA ABLOY Aperio wireless locks. Press #, Back twice and Save. . Use "quotes" to narrow or a wildcard * to expand your search. Contact support by email or phone By Email The KT-300 door controller supports up to two readers, which can be installed either on a single door (to monitor both entry and exit) or on two separate doors. Issue We identified an issue relating to firmware version 3. If you use WiFi connectivity, avoid metallic surfaces near the antenna location. Contact Info . 1. Rex the fastest and most reliable exit detector on the market. Become a hattrix provider ; Become a hattrix end user ; Become a hattrix Cell-NaaS Provider ; Web Delivered / Mobile App . The KT-MOD-OUT16 module provides 16 outputs at a maximum of 750 mA for each output. Kantech Training. We, too, are a shared community resource — a place to share skills, knowledge and interests through ongoing conversation. txt file) to the FIRMWARE folder of your system installation. 70 - Now Available! Kantech, part of Tyco Security Products, offers a full suite of feature rich and cost effective access control products that are reliable, easy to install and fully scalable. (23 cm) of clear space around all sides of the unit and a minimum of 13 in. As EntraPass continues to deliver new features and enhancements, it is more important than ever that your customers have the education and tools necessary to most effectively Kantech Training. Kantech will test to verify compatibility. Use expansion modules to expand the KT-400 controller to have up to 256 controlled outputs. iOS and Android compatible. The BC-301 Bar Code Reader uses inexpensive bar code cards and reads most common code formats, including Code 39, Interleaved 2 of 5, UPC/EAN and Codabar. Locate the controllers close to the controlled doors. Microsoft ® Active Directory Support ; Video Vault ; Redundancy Server ; Card Gateway ; Security Services . We welcome your feedback! If there is a function or feature you would like to see in the website, please describe it in the form below. Affected units have a solid blue heartbeat and the units are unresponsive. • For technical post-sales inquiries, email video-support@jci. EntraPass Corporate / Advanced / Refresher > USA > Learn More. Use power over Ethernet plus (PoE+). EntraPass Global Edition v8. Complete portfolio of easy-to-use, scalable access control solutions. The Aperio locks are managed directly through EntraPass. The KT-200 is capable of controlling two separate doors or a single door (with readers on each side of the door). The KT-400 four-door controller is a cyber-resilient and easy-to-use networked access control solution with support for up to eight (EntraPass Security Management Software) ioProx XSF and ioSmart readers (4 doors IN/OUT control). Technical Library. Contact the Site Administrator. For the KT-400 controller's communication protocol, users can choose Kantech ioSmart, Open Supervised Device Protocol (OSDP), or OSDP ioSmart. Based on the Lightweight Directory Access Protocol (LDAP), the EntraPass Microsoft Active Directory integration provides EntraPass cardholder record and EntraPass operator synchronization. Step 1. You can now identify, configure, Support Option (Email) for Kantech and Software House hardware and software Global Email Support: access-support@jci. Not all products include all features. Please select the type of issue you would like to contact the Technical Support staff about. Technical Support For technical assistance with the KT-400 Ethernet Four-Door Controller and other Kantech products, contact technical support, Monday to Friday. Frequently Asked Questions. (33 cm) of clear space in front of the unit. It can store up to 1,000 users and is programmed directly from the keypad. The KT-200 Door Controller is the basis of a 2-door access control system. This family provides enhanced security through end-to-end AES-128 encryption over RS-485 when used with Kantech’s KT-1 or newer KT-400 door controllers while it can be also used with any other Press 8-Device, press 2-Door, press 5-Door Events, press 1-Relays Activation, press 5-Keypad Lockout (shortcut 8-2-5-1-5). The default communication protocol is Kantech ioSmart. Support Contact Info: Demo Software: Frequently Asked Questions: Knowledge Exchange : Kantech hattrix is Kantech's powerful cloud-based access control solution utilizing the industry renowned EntraPass security management software. The KT-400 has an on-board The Kantech Telephone Entry System (KTES) is an ideal entry system for small, medium, and large sites with an existing access control system, or applications that require telephone entry access only. Access control seems simple enough - you present a card and the door opens. The KT-400 controller provides four relay outputs RELAY1 to RELAY4 (3 Amps, 30 VAC/VDC). Kantech Support Forum Category Topics; Site Feedback. If you have access to iTunes or have any Apple mobile EntraPass Corporate Edition is a multiple workstation software platform that offers the ultimate balance between power and affordability in a network environment. Support Contact Info: Demo Software: Frequently Asked Questions: Knowledge Exchange : Kantech Kantech Training. bin and . Some features and integrations way require additional licensing options. A smaller initial system can grow to secure hundreds of doors No need to reissue cards! Import your existing user database and reuse existing cards making the upgrade seamless, with minimal down-time and cost. For contact information please visit our Contact Info web page. kantech. If you would like to submit suggestions aimed at making our websites a better experience, a Site Feedback link is located in the footer of every web page. Online transactions update EntraPass Kantech (part of Tyco Security Products) designs, markets and supports integrated access control technologies that are ready to use right out of the box. Country/Region Phone Numbers Support Hours Email North America Toll Free +888 222 1560 (GMT -05:00) US and Canada Direct The ioSmart card readers support the transmission of card numbers using Wiegand protocol. Security managers on the go can perform a host of functions via EntraPass web, including locking/unlocking doors, managing cards and schedules ‎The Kantech Support Portal app is an essential tool for any integrator and provides access to a wide variety of documentation including user guides, release notes, TAB’s and knowledge articles written by technical support engineers. 2. %PDF-1. Click the following TeamViewer button and when prompted by your web browser, click the “Run” button. Please view, subscribe, playlist and like our videos in our channel. Mouse over a red location below for details. Manage/create cards, lock/unlock doors, view live Relay controlled outputs. Connect the AC trouble output from the KT-PS4085 to one of the available inputs on the KT-1 to transmit AC loss events to the monitoring console. Explore our product line and you will discover the easiest to use and easiest to install access control systems in the industry . If you require technical support, we recommend following these steps on the computer that you require assistance with. For technical support, contact us at one of the following email addresses or use the phone number for your area. training@jci. 0: 929: 6 December 2021 Kantech Advantage Program (KAP) EntraPass Advanced Options . Product offerings . This will open a small TeamViewer window with the Tyco Security Products logo (example to the right) Call the Technical Support number for your region. Click the Search icon to browse all content. Contact Sales ; Technical Support ; Presales Support ; Site Administrator ; Site Feedback ; Customer Service ; Demo Software ; Frequently Asked Questions ; Knowledge Exchange ; Kantech Registration ; Kantech Training ; Product Guide ; Software Downloads ; Support Portal ; Technical Library; About Us. Technical Support - Faster Support can only be granted to authorized installers. The KT-2 Standalone Mode offers basic two-door security using a simple web browser without the need to connect to a host system. 5 Keypad Lockout for parameters controlling the keypad lockout function. Technical Documentation. Kantech's solutions provide a compact, entry-level solution for smaller businesses while the EntraPass access control software combines with the powerful KT-300 or KT-400 door Mar 8, 2021 · Connect a KT-PS4085 power supply, a PTC 1640UG plug-in adapter, and a battery rated 12V/7Ah. These are not hard and fast rules, merely guidelines to aid the human judgment of our community and keep this a clean and well-lighted place • Use the Kantech IP Link Enhanced Ethernet Device • Us the KT3-LCD module on each KT-300 controller (should be installed near the controller) • Do not use a 220 V transformer (not UL listed) • Use only UL listed cables • Use only UL listed adaptors • Use only a UL listed transformer such as Kantech TR1640P/UL or DSC PRD1640 Check Your Order. From the Operation\Controller screen, highlight the desired controller (we strongly suggest doing only one controller at a time) and press the Reload Firmware icon. Integrators can also utilise the Raise a Case functionality and view their current list of cases and case BTI Communications Group is a Kantech authorized dealer, offering businesses full access control integration, hardware, and support. Knowledge Exchange. Providing users with Hosted and Managed access control services, hattrix ensures customers get the solution that's just right for their specific business needs. highly secure solution for any security-conscious business. Kantech Knowledge Exchange. Select document type (s) Step 4. In the player below you can watch our videos, sorted in tabs by product line. It does not impact EntraPass software upgrades. • For all licensing inquiries, email sp-licensing-support@jci. 5 %âãÏÓ 5977 0 obj > endobj xref 5977 27 0000000016 00000 n 0000007636 00000 n 0000007761 00000 n 0000008270 00000 n 0000009072 00000 n 0000009111 00000 n 0000009281 00000 n 0000009396 00000 n 0000009484 00000 n 0000010132 00000 n 0000010813 00000 n 0000011526 00000 n 0000011710 00000 n 0000012379 00000 n 0000013022 00000 n 0000013637 00000 n 0000014230 00000 n 0000014858 00000 n Click the following TeamViewer button and when prompted by your web browser, click the “Run” button. Our videos are also available for viewing on YouTube. Step 2. • For technical training inquiries, email emea. Back to Support Portal. Actual products may vary from photos. North America. Support. Support Contact Info: Demo Software: Frequently Asked Questions: Knowledge Exchange : Kantech New optional Software Support Agreement (SSA) New optional Software Support Agreement (SSA) program provides 12 months of free upgrades & online training for end users. Support: Contact Info Demo Software. The Kantech door controller range offers support for single door installations (using the KT-1 one door controller), as well as medium to large sized installations. EntraPass go Mobile App ; EntraPass go Pass Kantech Training. Support Contact Info: Demo Software: Frequently Asked Questions: Knowledge Exchange : Kantech KantechTM KT-400 is an Ethernet-ready four-door controller that provides 128-bit AES-encrypted communication with the EntraPass system and is. Support Contact Info: Demo Software: Frequently Asked Questions: Knowledge Exchange : Kantech With support for up to eight ioProx XSF and ioSmart readers/cards, the KT-4 is cyber-resilient and effortlessly scalable, making it ideal for multi-location deployments. Select Product (s) by clicking blue box (es) Step 3. Our Fulfillment Online web site is your source for printed data sheets, brochures, product guides and more from American Dynamics, Kantech and Software House. ioSmart mobile access gives you the convenience to store secure credentials on your smartphone and other mobile devices to access doors and enter buildings under panel-based system installations needing to complement or replace physical card access strategies. Contact Us ; Who we support. To learn more about upcoming Kantech training events, select a link below. The system provides visitor access control to apartment buildings, gated communities, condominiums, office buildings, and industrial sites. ioSmart Gen 2 reader support added EntraPass web supports the second generation of ioSmart readers. Product offerings and specifications are subject to change without notice. Features 1. Power the KT-2 in one of the following ways: Use power over Ethernet (PoE). hattrix . It enables you to interact with EntraPass security management software using only a few taps on your mobile device. 40 and higher) to provide more advanced and fully integrated access control features such as Wi-Fi connection. Discussion about this site, its organization, how it works, and EntraPass Microsoft Active Directory integration provides tighter system security and support for corporate IT user management and authentication. Provide the Technical Support team with the ID and Password from the TeamViewer window. Contact Sales American Dynamics Bentel Security CEM Systems Connect 24 DSC Exacq Holis Illustra Cameras Innometriks Kantech Software House Sep 28, 2023 · The Kantech Support Portal app is an essential tool for any integrator and provides access to a wide variety of documentation including user guides, release notes, TAB’s and knowledge articles written by technical support engineers. At Kantech, we understand the importance of quality products and customer service, and we are dedicated to providing both . After the download, extract the contents of the zip file (. Kantech Advantage Program (KAP) EntraPass Advanced Options . Oct 10, 2020 · Kantech is a subsidiary of Tyco Security Products, and was founded as a company in 1986. Outstanding innovations such as X-Y Targeting and Digital Signal Processing (DSP) implementation make the T. Kantech Registration Kantech Training. Note: Refer to section 8. It offers the flexibility to securely connect controllers directly on the network, as well as over RS-485. This level of innovation translates into The Kantech Telephone Entry System is an advanced visitor entry solution. The TeamViewer button below allows you to share control of your computer and screen with the Technical Support team. Call our state-of-the-art Technology Center and receive advanced technical support . Support Portals. Dec 2, 2022 · When you mount the KT-2, ensure that there is 9 in. Article ID: Kantech-TAB-000036369 . Support Portal. Share your videos with friends, family, and the world Order Collateral. sa cl ff pi my tf eu em wx qj